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About Me.

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Strategic marketing leader with a proven track record of driving brand growth, customer engagement, and cross-functional alignment. Adept at building and scaling high-performing teams, implementing data-driven strategies, and transforming customer insights into actionable business outcomes. Passionate about shaping brand narratives, fostering cultural buy-in, and driving revenue growth through innovative marketing and CX initiatives.

Work History

2021 - 2025

Director of Customer Experience & Brand

Corporate Tools

  • Co-leader of 100-person in-house marketing agency with direct oversight of Social Media, PR, Video Production and Design

  • Implement brand architecture and manage brand consistency across channels for 70+ brands in the
    business formation industry

  • Develop and implement long-term strategies for brand marketing, growth marketing, lifecycle marketing, public relations outreach and partner marketing

  • Build a culture emphasizing data-driven decisions and constant iteration based on CX insights

  • Grow production of video, graphic and dynamic assets for $80M/yr Demand Gen operation

  • Collaborate with and align C-Suite on PR initiatives, brand & crisis management, rebrandings, GTM strategies and product launches

  • Align cross-functional teams behind strategy and operational plans for GTM campaigns, influencer partnerships, earned media, paid media, organic and paid social

2020

Brand Marketing Consultant

  • Drove brand development and launch, social media and communications for accessories brand Petty Snacks

  • Helped incubating brands develop pitches and collateral for Series A funding

  • Arranged deep-dive sessions on Metaverse, DeFi and AI to help corporate Board of Directors make informed decisions on likely impacts to their business and industry

  • Built curriculum, activities and discussion topics to home-school 3 daughters during pandemic

2010 - 2019

Director of Marketing

Creative Director

Art Director

Zumiez

  • Developed 10-year brand strategies and 5-year marketing plans for $1BN omnichannel retailer

  • Managed entrepreneurial and aggressive 21-person brand marketing team specializing in omnichannel retail, vendor brand partnerships, live digital & irl events, seasonal product launches, customer loyalty, customer data collection campaigns, content marketing and influencer marketing

  • Managed large and small scale consumer research studies and presentation of results

  • Wrote company-wide memoranda and curriculum for VP of Marketing and President of North America

  • Managed $2M digital ad spend, $4M event budget and additional cost centers for lean, results-driven org

  • Led special topic research projects and wrote internal whitepapers for business alignment: Generational Shift in Customer Base, Applications for Big Data & AI in an Empowered Company Culture, The Future of Culture-Driven Lifestyle Brands, Articulating Brand DNA

  • Managed B2B sponsorship sell-in, co-op campaigns and vendor brand placement revenue stream

  • Launched customer loyalty program and scaled to 2M MAU. Developed campaigns and infrastructure to grow customer database from 500k to 6M users.

2000 - 2009

Freelance Graphic Designer

and Front End Developer

Enamel Media

  • Freelance graphic designer serving as one-stop-shop for project management, written content, print and web design.

  • Clients included Xbox, Warner Media, Vans, Nike, Zumiez, Dakine, Cateye, OneReel &

  • the Seattle Theatre Group.

Education

Bachelor's Degree

Creative Writing

(Minor: Art History)

Western Washington University

Bellingham, WA

Summer Fellow

Visual Journalism

Poynter Institute for Media Studies

St. Petersburg, FL

Associates Degree

EdCC
Kobe, Japan

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© 2025 by JUSTIN COYNE | ENAMEL MEDIA

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